Return and Exchange Conditions

1. Return Process 1.1. Our customers who wish to return a product can do so within 30 days from the delivery date. 1.2. The product for return must be unused and in a resalable condition. The packaging and labels must be in their original state. 1.3. The return request should be initiated by logging into their account on the [Company Name] website.

2. Exchange Process 2.1. Our customers who wish to exchange a product can do so within 30 days from the delivery date. 2.2. The product sent for exchange must be unused and in a resalable condition. The packaging and labels must be in their original state. 2.3. The exchange request should be initiated by logging into their account on the [Company Name] website.

3. Return and Exchange Shipping Fee 3.1. The shipping fee for returning or exchanging a product is the responsibility of the customer. However, for faulty or defective products, the shipping fee will be covered by [Company Name].

4. Return and Exchange Process 4.1. After receiving a return or exchange request, the customer service team of [Company Name] will respond to the customer as soon as possible. 4.2. Once the return or exchange request is approved, the customer should send the product to the specified address.

5. Cancellation of Return or Exchange 5.1. The return or exchange request is processed after the product reaches [Company Name] and is inspected. 5.2. The return or exchange process cannot be cancelled once initiated by the customer.